Time to upgrade and go high efficiency in the laundry. You bet I will keep a close eye on whether or not the new laundry units cut some cost and eradicate our clothes of dirt having paid over $2500 bucks for the new LG units.
Perfect timing we thought with the Sears Grand store doing out of business in our local neighborhood and thus fire sales to accompany the closing. For all intents and purposes we received a great deal on the 2 Algerienne capable units.
Funny to say but I was greedy to run the first load and anticipated the day of delivery. The units arrived with little fanfare and the installers were professional, efficient, and quick. They tested the units briefly to make sure all connections were ready for industrial loads....or so we thought.
I again beat the wife to the first load, loaded the darks and preceded to head outside for some yard work. No sooner had I started the mower and Tiffany ran out to let me know that the washer was leaking from our upstairs bedroom to the kitchen below!!! The water was coming out of the light fixtures!
Through further investigation it turns out that the exhaust hosed installed with the washer was burnt, the hose was melted in a half dozen places, and water was flying out of the holes at the back of the unit.
You could say the fiasco was well on its way'; stopping the load midstream. moving the unit for investigation, cleaning up the water in the kitchen, and investigating to what extent the water had damaged the house.
Then came the necessary calls, to the salesman, the sears delivery service, customer service, claims.....and the list goes on and on.
Through hours of discussion with sears they thought it best to send the delivery team out the very next day and I specifically told then the issues and requested they send the delivery team with a new hose. They arrived and NO hoses were in hand! They said they were not authorized to work on the units and only came to investigate; so that they could tell the technical team the issue...more wasted time....they concurred as I had relayed a day before that there were YES in fact holes in the hose. Thanks Einstein.
More calls were made and in those calls I insisted on getting the current unit repaired but also replaced. I was not going to have a $1500 unit in my house that may in fact have issues with its electrical system...shoot maybe it burns the house down next.
They agreed to send a technical team out to replace the hose but could/would not get out to the house for 3 more days. PS. Clothes are still sitting in washer with water...mmm the smell. They also arranged for a new washer to be delivered 2 weeks later...not having one local to swap out sooner.
After 24 hours of this fiasco the clothes started to muster a distinct mold smell and why I proceeded to ring all the clothes in the tub and then move them to the dryer.
While drying the clothes that evening I came upstairs after the clothes had been in the dryer for about 30 minutes and upon entering the room there was a haze of dust and extreme warmth coming from the laundry room. Looking at the units (they are red by the way) the tops of the units were coated with what looked like ashes from nuclear fall out (my assumption from seeing movies about the day after etc.) NOW WHAT!!?
Turns out the exhaust hose for the dryer was not installed properly and was pumping right back into our laundry room. Oh the joy.
The best part of all of this, if you recall the water in the kitchen, I have been trying for weeks, now over a month, for the claims department to call me back to have our kitchen ceiling investigated. Time and time again I am hearing the claims agent is on vacation..would call me the very next day, then he is taking a break or something, he will call me that DAY, and as far as I know he or she is again on vacation again and I am next in line!
At this point and time Sear's service would be rated as a zero and the claims agent should quite possibly be let go....shoot that leaves him more time for the vacations he/she seems to be on so they should be happy.
I can honestly say I now understandwhy Sears Grand, and maybe the sears brand, will be one of the past. Their service is non-exsistent and I refuse to spend this kind of money with a company that has little to no follow-through with their consumers.
Stay away from Sears at all costs ...even if there is a GREAT deal because of the inevitable going out of business signs.
Signed- Sears customer service.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment